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Refund & Warranty Policies

TERRA’S RETURN & WARRANTY POLICY – U P D A T E D
As of November 29, 2023

  • Original cash register receipt AND original credit card receipt, or your online order number must be presented
  • Dates are based on the register receipt or the order confirmation/payment confirmed date for online orders
  • A 15% restocking fee applies to returned goods that were purchased online and drop-shipped from the manufacture to the customer.
  • Any refund granted by Terra will only be returned to the exact original method of payment

A REFUND will be given:

  • when hard goods and or plants are accepted by Terra and returned within 7 days
  • when product is presented in original purchase condition including packaging and all items originally included by the manufacturer and Terra (manuals, accessories, gifts with purchase, bonus and included items)

A GIFT CARD will be given:

  • When hard goods and or plants are accepted by Terra and returned after 7 days
  • for the amount paid at the time of purchase
    Hard Goods & Tropical Plants
  • can be returned up to 30 days from original date of purchase
  • Product must be presented in original purchase condition including packaging and all items originally included by the manufacturer and Terra (manuals, accessories, gifts with purchase, bonus and included items)
    Nursery product (trees, shrubs, evergreens and vines)
  • warranted up to 1 year from original date of purchase
  • plants must be presented
    Roses, perennials and ground covers
  • warranted up to Dec 31 in the year of original date of purchase
  • plants must be presented
    Hardy outdoor pond fish
  • warranted for the life of the fish with a one-time only replacement
  • fish must be presented along with original register receipt

RETURNING GIFT CARDS

  • Gift cards are non-refundable.

RETURNING ONLINE DELIVERY ORDERS WITH DELIVERY FEES:

  • Delivery fees are non-refundable for all online orders

EXCHANGE

  • for hard goods and plants accepted by Terra if done within 7 days
  • Product must be presented in original purchase condition including packaging and all items originally included by the manufacturer and Terra (manuals, accessories, gifts with purchase, bonus and included items)
  • can be exchanged for the same product, a lesser cost product with a refund for the difference, or a gift card if outside of the 7 days, but before 30 days, from original purchase date or from the order confirmation / payment confirmed date for online orders
  • you can exchange for a higher priced item, but will be charged for the difference

PRICE GUARANTEE

  • If we reduce the price of an item within 7 days of a customer’s original purchase, based on original in-store purchase date on the cash register receipt or order confirmation / payment confirmed date for online orders, we will issue a gift card for the difference upon presentation of the product and the original cash register receipt
  • This does not apply to any further price reduction of an item or items purchased during TERRA’s Great Garden Event , or items being sold for fundraising.
  • There’s no returns or exchanges for products marked Final Sale.
  • There’s no warranty coverage for goods purchased under the Landscaper’s discount program.
  • Terms and conditions are subject to change without notice

For all returns or exchanges please contact your local Terra location by email and be sure to include your full name, order #, and return or exchange request details.